I received my photos but not my video?

We use different suppliers so delivery of items will vary.


If you ordered digital images you will receive an email with a link to download your images. They are compressed into a ZIP file which is best decompressed on a computer vs a tablet or phone. 

Prints, Canvas', and Frames

If you ordered one of these products, they are fulfilled by a photo lab. They are produced on an order-by-order basis at the lab as they are received and shipped within 2 to 7 business days.


The DVD supplier produces the DVDs in batches. There two cycles, one in the middle and another at the end of the month. Depending on when your order date, they will be shipped accordingly and separate from anything else you ordered.